REPLACEMENTSIf a product is received and is in defective condition ( Dead On Arrival ) or damaged, the product will be replaced with a new product. The product has to be shipped back to Techland with all original packing and accessories with no damage to serial numbers. Once the product is received we will test to see if the product is "Dead on Arrival" and inspect the product for any damages due to misuse, burn outs or wrong handling which warranty does not cover, and after which if the product is found to be defective we will get a new replacement from the brand and send it to the customer. In case a replacement is not available an alternate will be suggested or a full refund will be done.
* All types of additional fees (eg. bKash Charge, EMI Charge, Merchant Commission, Gateway Charge, Card Extra Fees) are non-refundable.* Delivery charge & courier charge is non-refundable.
* All types of service charge (eg. Repair charge, assembly charge) is non-refundable
Products can be returned within 7 days of receiving the same if the product has not been opened and is in the same sealed condition. However this is product specific and has to be approved before a return can be done. Please send an e mail to [email protected] or call +8801701663680/1 to check if a product can be returned. Please note, any product that has been opened becomes a "used" product even if it never has been used and as such cannot be treated as a return. Only unopened products can be considered for returns. Techland will not pickup any delivered product from your address for return, you must visit our outlets to request for return & refund.
Product will not be returnable for following reasons
- I do not like the product and I want to return it.
- I do not need the product anymore and I want to return it.
- I found it for a better price in somewhere else and I want to return
- I ordered unintentionally and now I want to return.
- I changed my mind, I want to return.